Altmetric experienced a critical incident on November 19, 2018 affecting Altmetric Explorer and Altmetric Details Pages, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 19, 2018, 11:25 AM UTC
We're currently investigating a network incident at our hosting provider, OVH, which is preventing some of our applications from contacting essential services and therefore causing issues with the Altmetric Explorer and Details Pages.
- identified Nov 19, 2018, 11:53 AM UTC
As the network issue seems to be affecting one of our database primaries, we are now failing over to our secondary to restore functionality to our applications.
- monitoring Nov 19, 2018, 11:59 AM UTC
We have now successfully switched over to our secondary database and functionality is restored to the Altmetric Explorer and Details Pages. We'll continue to monitor the situation.
- resolved Nov 19, 2018, 04:26 PM UTC
This incident has been resolved.