Altmetric incident

Datacenter outage affecting multiple Altmetric products

Critical Resolved View vendor source →

Altmetric experienced a critical incident on March 30, 2020 affecting Altmetric Explorer and Altmetric Details Pages and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2020, 03:48 PM UTC
Resolved
Mar 30, 2020, 05:06 PM UTC
Duration
1h 17m
Detected by Pingoru
Mar 30, 2020, 03:48 PM UTC

Affected components

Altmetric ExplorerAltmetric Details Pagesaltmetric.com website

Update timeline

  1. investigating Mar 30, 2020, 03:48 PM UTC

    We are currently investigating an outage affecting multiple Altmetric products.

  2. monitoring Mar 30, 2020, 04:18 PM UTC

    Our hosting provider has confirmed that they are having major network issues. We are monitoring the situation as things are slowly recovering.

  3. monitoring Mar 30, 2020, 04:18 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 30, 2020, 05:06 PM UTC

    This incident has been resolved.