Altmetric experienced a notice incident on March 31, 2020 affecting Altmetric Explorer and Altmetric Details Pages and 1 more component, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Altmetric ExplorerAltmetric Details PagesAltmetric Details Pages API
Update timeline
- investigating Mar 31, 2020, 11:14 AM UTC
We're currently experiencing issues with our Twitter feed, which means new twitter data is being delayed. We're working to get this resolved and restore all data as soon as possible.
- monitoring Apr 01, 2020, 09:05 AM UTC
We've resolved the issue with the Twitter feed and are now processing the newly received data.
- resolved Apr 02, 2020, 10:13 AM UTC
The issues we were seeing with our Twitter feed are now resolved. Details pages will be immediately showing the Twitter mentions which were recovered, whilst some of those mentions will take up to 12 hours to propagate to the Explorer.