Altmetric experienced a major incident on October 21, 2020 affecting Altmetric Explorer and Altmetric Details Pages, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Altmetric ExplorerAltmetric Details Pages
Update timeline
- investigating Oct 21, 2020, 03:57 PM UTC
We are currently investigating an infrastructure incident that is causing service interruption for several Altmetric services. We will update when we have identified the cause.
- identified Oct 21, 2020, 04:07 PM UTC
The core issue has been traced to newly introduced configuration and a fix is being implemented.
- monitoring Oct 21, 2020, 04:22 PM UTC
A fix has been implemented and service functionality fully restored. We are now monitoring the situation for any further problems
- resolved Oct 21, 2020, 04:38 PM UTC
This incident has been resolved.