Altmetric experienced a major incident on June 8, 2021 affecting Altmetric Explorer and Altmetric Details Pages and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 08, 2021, 10:08 AM UTC
Our upstream content distribution network provider, Fastly is currently experiencing a global outage of their primary services which is critically affecting all Altmetric applications. The incident is being investigated by Fastly currently with updates available on their own status page at https://status.fastly.com/. We will update when further information becomes available.
- identified Jun 08, 2021, 10:52 AM UTC
Our upstream provider, Fastly, has now identified the issue and begun implementing a fix. We will continue monitoring while the fix is being deployed to ensure services return to normal operation.
- monitoring Jun 08, 2021, 10:59 AM UTC
Altmetric applications are now operational again but our team will continue monitoring the situation until the Fastly incident is confirmed as fully resolved.
- resolved Jun 08, 2021, 01:25 PM UTC
Fastly has resolved their on-going incident and Altmetric applications continue to be available as normal. As such we are now closing this incident as well.