Altmetric incident

Data Processing Delays - new mention processing

Minor Resolved View vendor source →

Altmetric experienced a minor incident on July 20, 2021 affecting Data Processing, lasting 7h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2021, 08:21 AM UTC
Resolved
Jul 20, 2021, 04:01 PM UTC
Duration
7h 39m
Detected by Pingoru
Jul 20, 2021, 08:21 AM UTC

Affected components

Data Processing

Update timeline

  1. identified Jul 20, 2021, 08:21 AM UTC

    Our data processing infrastructure is operating with reduced resilience which is causing a slight delay when processing new Mentions. Customers may notice Mentions taking a little longer than usual to appear. No data has been lost and the system should be caught up shortly.

  2. resolved Jul 20, 2021, 04:01 PM UTC

    This incident has been resolved and mentions are processing as normal.