Altmetric incident

Altmetric Details API outage

Critical Resolved View vendor source →

Altmetric experienced a critical incident on March 10, 2023 affecting Altmetric Details Pages and Altmetric Details Pages API, lasting 6h 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2023, 12:49 AM UTC
Resolved
Mar 10, 2023, 07:29 AM UTC
Duration
6h 39m
Detected by Pingoru
Mar 10, 2023, 12:49 AM UTC

Affected components

Altmetric Details PagesAltmetric Details Pages API

Update timeline

  1. investigating Mar 10, 2023, 12:49 AM UTC

    We are currently investigating an on-going outage of the Altmetric Details API (api.altmetric.com). We will provide further details once we have identified the cause and a resolution pathway.

  2. investigating Mar 10, 2023, 12:51 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 10, 2023, 01:30 AM UTC

    A solution has been implemented and the Altmetric Details API and Detail Pages are now operational again. We are continuing to monitor the situation to ensure full resolution.

  4. resolved Mar 10, 2023, 07:29 AM UTC

    This incident has been resolved