Altmetric incident

Intermittent access issues to Altmetric Explorer

Minor Resolved View vendor source →

Altmetric experienced a minor incident on July 28, 2023 affecting Altmetric Explorer, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2023, 11:16 AM UTC
Resolved
Jul 28, 2023, 04:31 PM UTC
Duration
5h 15m
Detected by Pingoru
Jul 28, 2023, 11:16 AM UTC

Affected components

Altmetric Explorer

Update timeline

  1. investigating Jul 28, 2023, 11:16 AM UTC

    We are currently investigating reports of intermittent access issues to the Altmetric Explorer and will update when further details are available.

  2. monitoring Jul 28, 2023, 02:49 PM UTC

    The root cause of the issues being reported has been identified and a configuration change has been put in place to mitigate the issues. We are continuing to monitor for further reports of connection issues.

  3. resolved Jul 28, 2023, 04:31 PM UTC

    Continued monitoring has not revealed any more connection issues and no further reports have been received.