Altmetric experienced a minor incident on February 25, 2024 affecting Altmetric Explorer and Data Processing, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2024, 09:44 AM UTC
We are currently investigating issues with the data processing pipelines for the Altmetric Explorer. Data presented is currently >24hrs old and should be treated as stale until this incident is resolved.
- identified Feb 25, 2024, 10:17 AM UTC
The cause of the data delays has been identified and the team is now working on a solution
- monitoring Feb 25, 2024, 11:09 AM UTC
Root cause of incident has now been addressed and Explorer data refresh is underway - we will update once this is complete
- resolved Feb 25, 2024, 02:06 PM UTC
Altmetric Explorer data has been refreshed and is now up to date. Root causes of the delay in data processing have been identified and resolved.