Altmetric experienced a critical incident on May 28, 2025 affecting Altmetric Explorer, lasting 6h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2025, 12:48 PM UTC
We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.
- investigating May 28, 2025, 12:49 PM UTC
We are continuing to investigate this issue.
- investigating May 28, 2025, 01:07 PM UTC
Functionality to the Altmetric Explorer has now been restored but we are continuing to investigate the root causes of the interruption in service.
- monitoring May 28, 2025, 03:01 PM UTC
A fix for the root cause of the service interruption has been implemented, we are now continuing preventative monitoring until EOB.
- resolved May 28, 2025, 07:18 PM UTC
The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved.