Altmetric incident

Details Page outage and data delays

Critical Resolved View vendor source →

Altmetric experienced a critical incident on October 16, 2024 affecting Altmetric Details Pages and Data Processing, lasting 8h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2024, 06:45 AM UTC
Resolved
Oct 16, 2024, 03:44 PM UTC
Duration
8h 59m
Detected by Pingoru
Oct 16, 2024, 06:45 AM UTC

Affected components

Altmetric Details PagesData Processing

Update timeline

  1. investigating Oct 16, 2024, 06:45 AM UTC

    We are currently investigating an issue that is affecting Detail Pages and Data Processing. Our Incident Team is investigating and we will report back in 30 minutes.

  2. investigating Oct 16, 2024, 07:22 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 16, 2024, 08:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 16, 2024, 10:25 AM UTC

    We are continuing to monitor for any further issues. Altmetric Details Pages are fully operational. The data processing delays only affect news and blogs from today, and only in Details Pages and Details Pages API.

  5. resolved Oct 16, 2024, 03:44 PM UTC

    This incident has been resolved.