Altmetric incident

Detail pages API downtime

Major Resolved View vendor source →

Altmetric experienced a major incident on October 29, 2024 affecting Altmetric Details Pages and Altmetric Details Pages API and 1 more component, lasting 8h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2024, 03:48 PM UTC
Resolved
Oct 29, 2024, 11:57 PM UTC
Duration
8h 8m
Detected by Pingoru
Oct 29, 2024, 03:48 PM UTC

Affected components

Altmetric Details PagesAltmetric Details Pages APIData Processing

Update timeline

  1. identified Oct 29, 2024, 03:48 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Oct 29, 2024, 05:19 PM UTC

    A fix has been implemented and we are dealing with data reprocessing in order to bring the API data up to date

  3. monitoring Oct 29, 2024, 06:31 PM UTC

    Data reprocessing is done and we're now monitoring the results.

  4. resolved Oct 29, 2024, 11:57 PM UTC

    This incident has been resolved.