Altmetric incident

Application deployment infrastructure instability

Minor Resolved View vendor source →

Altmetric experienced a minor incident on November 29, 2024 affecting Altmetric Explorer and Altmetric Details Pages and 1 more component, lasting 6h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2024, 09:41 AM UTC
Resolved
Nov 29, 2024, 04:30 PM UTC
Duration
6h 49m
Detected by Pingoru
Nov 29, 2024, 09:41 AM UTC

Affected components

Altmetric ExplorerAltmetric Details PagesAltmetric Details Pages APIAltmetric BadgesData Processingaltmetric.com website

Update timeline

  1. investigating Nov 29, 2024, 09:41 AM UTC

    We are currently investigating a series of issues causing instability in our application deployment infrastructure. No major impact on client facing products is being reported at present, however there is a possibility that sporadic issues may develop.

  2. monitoring Nov 29, 2024, 01:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 29, 2024, 04:30 PM UTC

    All systems are now operating normally so we are closing this incident.