Altium incident

We are experiencing services performance degradation

Minor Resolved View vendor source →

Altium experienced a minor incident on May 9, 2024 affecting Europe and Europe, lasting 5h 45m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2024, 09:42 AM UTC
Resolved
May 09, 2024, 03:27 PM UTC
Duration
5h 45m
Detected by Pingoru
May 09, 2024, 09:42 AM UTC

Affected components

EuropeEurope

Update timeline

  1. investigating May 09, 2024, 09:42 AM UTC

    Our monitoring system detected issues with Admin Processes and Process related Tasks. Investigation of core of an issue is currently in progress. To mitigate please log off and log in to A365.

  2. identified May 09, 2024, 10:07 AM UTC

    Issue connected with session processing for Admin Processes and Process related Tasks was identified. To mitigate please log off and log in to A365.

  3. identified May 09, 2024, 10:53 AM UTC

    Fix for Issue connected with session processing for Admin Processes and Process related Tasks in progress. To mitigate please log off and log in to A365.

  4. monitoring May 09, 2024, 03:02 PM UTC

    Issue resolved after deployments of fix. Monitoring stability of services.

  5. resolved May 09, 2024, 03:27 PM UTC

    Monitoring Period finished , Issue marked as resolved.