Aloware incident

Data Processing Delays - Reporting Tools Affected

Minor Resolved View vendor source →

Aloware experienced a minor incident on July 21, 2023 affecting Admin Dashboard and Reporting, lasting 12h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2023, 02:10 PM UTC
Resolved
Jul 22, 2023, 02:13 AM UTC
Duration
12h 3m
Detected by Pingoru
Jul 21, 2023, 02:10 PM UTC

Affected components

Admin DashboardReporting

Update timeline

  1. investigating Jul 21, 2023, 02:10 PM UTC

    Our data processing infrastructure is delayed which is causing inaccuracies in the reporting tools on Dashboard, Wallboard and Reports. No data has been lost and the system should be caught up shortly. All communication behavior and automations are fully operational. We will keep this page updated.

  2. identified Jul 21, 2023, 04:26 PM UTC

    The issue has been identified and we are applying a fix to reduce the delay in our reports and dashboards.

  3. identified Jul 21, 2023, 09:36 PM UTC

    We are continuing to work on a permanent fix for the delay in reports for some customers. This page will be updated live.

  4. monitoring Jul 22, 2023, 12:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 22, 2023, 02:13 AM UTC

    This incident has been resolved.