Aloware experienced a notice incident on September 8, 2023 affecting Messaging (SMS) - Apps and Messaging (SMS) - Sequences and 1 more component, lasting 19h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 08, 2023, 03:18 AM UTC
Beginning Thursday, September 7th, all **unregistered** 10 digit long code (10DLC) numbers are blocked from sending or receiving SMS or MMS messaging by major carriers. We are actively working to find alternatives for those who are pending registration. However, please be aware that all 10DLC SMS/MMS traffic will not be delivered while the campaign remains unapproved until further notice. Our support team is ready to handle your questions and concerns.
- resolved Sep 08, 2023, 10:56 PM UTC
We still mandate registration on all campaigns. Please contact support if you are experiencing any blocked SMS/MMS with fully verified campaigns.