Aloware experienced a major incident on December 12, 2023 affecting Inbound calls and Outbound calls, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound callsOutbound calls
Update timeline
- investigating Dec 12, 2023, 02:40 AM UTC
There is a partial outage with our inbound and outbound calls due to an issue with our carrier, Twilio. Twilio reported the incident here: https://status.twilio.com/incidents/vzc93627390p, and we are in constant contact with them to get an update on this matter. We will update this report once we have more updates.
- investigating Dec 12, 2023, 03:11 AM UTC
The incident seems to be resolved. We are observing the fix.
- resolved Dec 12, 2023, 03:15 AM UTC
This incident has been resolved.