Aloware experienced a minor incident on April 1, 2024 affecting Aloware Talk and Messaging (SMS) - Apps and 1 more component, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Aloware TalkMessaging (SMS) - AppsAdmin DashboardMessaging (SMS) - SequencesMessaging (SMS) - BroadcastsReportingMessaging (SMS) - HubSpot Workflows
Update timeline
- identified Apr 01, 2024, 04:22 PM UTC
We are currently investigating an issue where certain tasks are delayed including SMS, integration syncing and other product behavior. Our team has identified the source and are working to resolve the matter as soon as possible.
- monitoring Apr 01, 2024, 04:44 PM UTC
We have fixed the source of the issue but are continuing to closely monitor the delays.
- resolved Apr 01, 2024, 07:03 PM UTC
This incident has been resolved.