Alloy incident

Socure3 Integration Error Rate Increase

Minor Resolved View vendor source →

Alloy experienced a minor incident on December 25, 2024 affecting Production API, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 25, 2024, 12:11 AM UTC
Resolved
Dec 25, 2024, 01:57 AM UTC
Duration
1h 45m
Detected by Pingoru
Dec 25, 2024, 12:11 AM UTC

Affected components

Production API

Update timeline

  1. investigating Dec 25, 2024, 12:11 AM UTC

    An outage with Socure has been identified. Awaiting resolution from the Socure team

  2. identified Dec 25, 2024, 12:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 25, 2024, 01:57 AM UTC

    The incident has been reported resolved by Socure and Alloy has confirmed.