AlertOps experienced a major incident on February 4, 2019 affecting Inbound Integrations, lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 04, 2019, 04:16 PM UTC
Beginning at 3 AM UTC February 4th, 2019, our incoming email provider began experiencing an outage. During this outage AlertOps did not receive any incoming email alerts from our provider to our Inbound Integration Email API. This has no affect on any other processing, including the Inbound Web API. We will continue to monitor the situation with our provider and will provide updates as soon as possible.
- monitoring Feb 04, 2019, 04:16 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 05, 2019, 09:52 PM UTC
At 3:45 pm we began receiving inbound emails from our email provider. After 15 minutes the logs were completely cleared. At 4:10 pm our email provider announced that the outage had been resolved.
- resolved Feb 06, 2019, 10:57 PM UTC
This incident has been resolved.