AlertOps incident

Intermittent delays and failures with outgoing SMS messages

Critical Resolved View vendor source →

AlertOps experienced a critical incident on December 10, 2021 affecting Outbound Integrations, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2021, 08:39 PM UTC
Resolved
Dec 10, 2021, 10:10 PM UTC
Duration
1h 31m
Detected by Pingoru
Dec 10, 2021, 08:39 PM UTC

Affected components

Outbound Integrations

Update timeline

  1. investigating Dec 10, 2021, 09:37 PM UTC

    AlertOps is currently experiencing Intermittent delays and failures with some outgoing SMS messages. Customer may not receive some SMS messages or may get delayed delivery of others, while SMS messages are still going through as well. All other outbound messaging services (voice, email, push, chat) are operational and not impacted by this issue. We are monitoring our downstream provider as they are working on the issue.

  2. investigating Dec 10, 2021, 09:39 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 10, 2021, 10:13 PM UTC

    The downstream provider has mitigated the issue and they are now monitoring the recovery.

  4. resolved Dec 10, 2021, 11:12 PM UTC

    This incident has been resolved.