AlertOps experienced a critical incident on January 24, 2025 affecting Notifications Delivery Service, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Notifications Delivery Service
Update timeline
- identified Jan 24, 2025, 02:48 PM UTC
Our US VOIP service provider is down. One of their data centers is down. They are working on Failover backup. We do not have an ETA. This affects only US outbound voice notifications, inbound calls (live call routing) are not impacted by this outage. All other notification channels are functioning normally (SMS, email, Microsoft Teams, Slack, mobile push notifications), ,
- resolved Jan 24, 2025, 03:12 PM UTC
As of 8:33 the issue has been resolved. US outbound VOIP (voice) notifications are operating normally.