AlertOps incident

Outbound push notifications to AlertOps mobile app not sending

Critical Resolved View vendor source →

AlertOps experienced a critical incident on October 20, 2025 affecting Mobile App, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:02 AM UTC
Resolved
Oct 20, 2025, 09:54 AM UTC
Duration
2h 52m
Detected by Pingoru
Oct 20, 2025, 07:02 AM UTC

Affected components

Mobile App

Update timeline

  1. investigating Oct 20, 2025, 09:53 AM UTC

    Issue Sending AWS Push Notification. Still investigating

  2. investigating Oct 20, 2025, 09:53 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 20, 2025, 09:54 AM UTC

    The issue was caused by a major outage with AWS services which impacted the push notification service in AWS. Amazon has sionce resolved the issue.

  4. postmortem Oct 20, 2025, 10:00 AM UTC

    The incident was caused by a major outage with AWS . AWS restored the services and the incident was resolved.