Alert Logic Outage History

Alert Logic had 3 outages in the last 2 years totaling 13h 4m of downtime — averaging 0.1 incidents per month.

There were 3 Alert Logic outages since June 18, 2024 totaling 13h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.alertlogic.com

Major May 28, 2025

Console Login Issues

Detected by Pingoru: May 28, 2025, 11:34 AM UTC
Resolved: May 28, 2025, 07:18 PM UTC
Duration: 7h 44m

Affected: Alert Logic ConsoleAlert Logic ConsoleAlert Logic Console

Timeline · 4 updates

identified May 28, 2025, 11:34 AM UTC

We've identified an issue which is affecting login services for some users of Fortra's Alert Logic Console. You might be unable to authenticate when using the "Log In With Fortra" option. Fortra's engineering teams are doing everything we can do get this fixed quickly. We're sorry for the disruption and will provide an update as soon as we can. If there's anything we can help with in the meantime please get in touch: US: 877.484.8383 UK: +44 (0) 203 011 5533
identified May 28, 2025, 03:01 PM UTC

Our team is still working hard to restore service for you. The root cause of the problem is understood and our recovery plan is in progress. We'll provide another update as soon as we're able to confirm that service is back up, or if there's a significant change. Thanks for your patience during this issue. If you'd like to speak with us about this before the next update, please contact us here: US: 877.484.8383 UK: +44 (0) 203 011 5533
monitoring May 28, 2025, 04:35 PM UTC

We've applied fixes to the affected services and are now seeing signs of recovery. Testing is in progress, and once complete, we'll provide another update to let you know when service is fully restored.
resolved May 28, 2025, 07:18 PM UTC

The issue affecting the Console has been resolved and all services should now be operating normally. Thanks for your patience throughout this issue. If you have any questions or concerns please feel free to contact us via phone, email, or through the Fortra Support Portal.

Read the full incident report →

Minor February 17, 2025

Delayed Incident Generation

Detected by Pingoru: Feb 17, 2025, 07:31 PM UTC
Resolved: Feb 17, 2025, 09:59 PM UTC
Duration: 2h 27m

Affected: Log ManagementNetwork IDS

Timeline · 3 updates

investigating Feb 17, 2025, 07:31 PM UTC

We are currently investigating an issue that may causing a delay in the creation of incidents in US-East-1. We will provide an update as soon as we have more information.
monitoring Feb 17, 2025, 08:37 PM UTC

We have implemented a fix for the issue affecting incidents and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.
resolved Feb 17, 2025, 09:59 PM UTC

The issue affecting incidents has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].

Read the full incident report →

Major June 18, 2024

Unavailability to Alert Logic PCI scanning

Detected by Pingoru: Jun 18, 2024, 05:44 PM UTC
Resolved: Jun 18, 2024, 08:37 PM UTC
Duration: 2h 52m

Affected: ScanningScanningScanning

Timeline · 5 updates

identified Jun 18, 2024, 05:44 PM UTC

We have identified an issue affecting customer PCI scanning and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.
identified Jun 18, 2024, 06:04 PM UTC

We continue to work on a fix for this issue.
identified Jun 18, 2024, 07:10 PM UTC

We continue to work on a fix for this issue.
monitoring Jun 18, 2024, 08:02 PM UTC

We have implemented a fix for the issue affecting Alert Logic PCI scanning and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.
resolved Jun 18, 2024, 08:37 PM UTC

The issue affecting PCI scanning has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].

Read the full incident report →