Alert Logic incident

US-West Customers experiencing multiple issues

Major Resolved View vendor source →

Alert Logic experienced a major incident on May 18, 2021 affecting Extended Endpoint Protection and Web Application Firewall and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2021, 02:34 PM UTC
Resolved
May 18, 2021, 03:16 PM UTC
Duration
41m
Detected by Pingoru
May 18, 2021, 02:34 PM UTC

Affected components

Extended Endpoint ProtectionWeb Application FirewallAlert Logic ConsoleLog ManagementWeb App IDSNetwork IDSScanning

Update timeline

  1. investigating May 18, 2021, 02:34 PM UTC

    An issue has been discovered that is affecting customers within the US-West region. Customers within the US-West may experience delays in IDS and Log processing and intermittent portal access/functionality. We are currently executing a remediation plan.

  2. monitoring May 18, 2021, 02:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 18, 2021, 03:16 PM UTC

    All US-West services are now fully operational. If you experience any further issues, please contact [email protected]