Alert Logic incident
Customers in US-West-1 IDS stats not displaying in the console and customer configured collection alerts alarming in error
Alert Logic experienced a minor incident on June 2, 2021 affecting Alert Logic Console, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2021, 07:07 PM UTC
We are currently investigating an issue where IDS stats are not displaying in the Alert Logic Console & customers who have configured collection alerts are receiving alerts related to the stats, in the US-West-1 region. Engineering teams have identified the impacted services are working to make these stats available. This effort will also resolve the issue with the collection alarms.
- identified Jun 02, 2021, 11:55 PM UTC
Engineering teams are working on the fix and are working to catch the stats up.
- monitoring Jun 03, 2021, 02:45 PM UTC
Engineering teams have successfully resolved the issue affecting IDS stats data in the Alert Logic Console. There is a backlog of stats data to process which will take several hours to catch up and Engineers are monitoring through to resolution.
- resolved Jun 04, 2021, 09:19 AM UTC
Alert Logic Engineers have validated that the backlog of stats data has now fully caught up. This incident is now resolved.