Alert Logic incident

Console Issues and IDS / Log Incident processing delays | US-West

Minor Resolved View vendor source →

Alert Logic experienced a minor incident on August 5, 2021 affecting Alert Logic Console and Network IDS, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2021, 09:29 AM UTC
Resolved
Aug 05, 2021, 11:28 AM UTC
Duration
1h 59m
Detected by Pingoru
Aug 05, 2021, 09:29 AM UTC

Affected components

Alert Logic ConsoleNetwork IDS

Update timeline

  1. investigating Aug 05, 2021, 09:29 AM UTC

    We are currently investigating an issue in the US-West region where IDS and Log based Incidents are experiencing delays in processing. Please note that although there are expected delays, all data is being received, ready for processing. In addition, customers may experience intermittent issues when navigating the Alert Logic Console.

  2. investigating Aug 05, 2021, 10:00 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 05, 2021, 10:42 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 05, 2021, 11:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 05, 2021, 11:28 AM UTC

    This incident has been resolved.