Alert Logic experienced a minor incident on September 24, 2021 affecting Alert Logic Console and Alert Logic Console and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2021, 06:09 PM UTC
We are aware of an on-going issue with SSO vendor, Auth0, where elevated response times and intermittent errors are experienced. This is affecting those customers attempting a login via SSO. During this time, affected customers will experience intermittent login failures to the Alert Logic Console. We will continue to provide updates as they are received from the vendor.
- resolved Sep 24, 2021, 08:18 PM UTC
Customers are now able to log in to the Alert Logic Console without previously noted SSO failures. If you do continue to experience issues, please contact [email protected].