Alert Logic incident
US-West | Customers experiencing multiple issues
Alert Logic experienced a minor incident on December 15, 2021 affecting Alert Logic Console and Log Management and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2021, 03:53 PM UTC
An issue has been discovered that is affecting customers within the US-West AWS region. Customers in these regions may experience delays in IDS and Log processing and intermittent portal access/functionality.
- identified Dec 15, 2021, 04:12 PM UTC
The issue has been identified and internal teams are validating restoration.
- monitoring Dec 15, 2021, 04:39 PM UTC
AWS have declared that all impacted services are functional in the US-West region. Alert Logic Engineers have validated all features and services and can confirm that all systems are operational. We will continue to monitor services and provide a further update when we are ready to declare the incident resolved. If you have any further questions, please contact [email protected].
- resolved Dec 15, 2021, 07:09 PM UTC
Following a period of monitoring, Alert Logic Engineers have confirmed that all services are back to a fully operational state. This Incident is now resolved. If you have any further questions on this incident, please contact [email protected].