Alert Logic experienced a minor incident on March 17, 2022 affecting Business Systems and Business Systems and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2022, 12:49 PM UTC
We are investigating an issue with our phone system, affecting inbound customer calls. If you need to raise or follow up on a ticket with Alert Logic Support during this time, please submit a ticket via the support portal - https://support.alertlogic.com/hc/ or contact us via email - [email protected]
- investigating Mar 17, 2022, 01:31 PM UTC
Customers are now able to contact our Support teams on our US number +1 877 484 8383. We are continuing to investigate an outstanding issue with inbound phone calls to our UK number.
- resolved Mar 17, 2022, 02:31 PM UTC
This incident is now resolved. UK Customers can now continue to contact our Support Team by telephone on +44 203 011 5533