Alert Logic experienced a minor incident on May 3, 2022 affecting Business Systems and Business Systems and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Business SystemsBusiness SystemsBusiness Systems
Update timeline
- investigating May 03, 2022, 02:24 PM UTC
We are investigating an issue where customers are unable to raise or receive support tickets via the [email protected] email address. If you need to raise or follow up on a ticket with Alert Logic Support during this time, please submit a ticket via the support portal or contact us via phone. Details of how to utilize both options are listed here - https://support.alertlogic.com/hc/
- resolved May 03, 2022, 03:47 PM UTC
This incident is now resolved. Customers can now continue to contact Alert Logic Support via the [email protected] email address.