Alert Logic incident

Incidents not being displayed in the Console | US-East

Minor Resolved View vendor source →

Alert Logic experienced a minor incident on August 11, 2022 affecting Alert Logic Console, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2022, 10:10 AM UTC
Resolved
Aug 11, 2022, 11:22 AM UTC
Duration
1h 11m
Detected by Pingoru
Aug 11, 2022, 10:10 AM UTC

Affected components

Alert Logic Console

Update timeline

  1. identified Aug 11, 2022, 10:10 AM UTC

    We are aware of an issue affecting the display of incidents in the Alert Logic Console for customers in the US-East region. We have identified the root cause and are working towards deploying a fix. All incidents are being correctly created, stored, and escalated; and only the viewing of incidents in the Console is affected. As a workaround, users can navigate to the URL's sent within notifications to view incidents. We will post further updates as they are available.

  2. monitoring Aug 11, 2022, 11:03 AM UTC

    We have now applied a fix and have verified that incidents are visible within the Alert Logic Console for US-East customers. We will now place this incident into a Monitoring state.

  3. resolved Aug 11, 2022, 11:22 AM UTC

    This incident is now resolved.