Alert Logic experienced a major incident on August 15, 2022 affecting Extended Endpoint Protection and Extended Endpoint Protection and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Extended Endpoint ProtectionExtended Endpoint ProtectionExtended Endpoint ProtectionWeb Application FirewallWeb Application FirewallWeb Application FirewallAutomated ResponseAutomated ResponseAutomated ResponseAlert Logic Console
Update timeline
- identified Aug 15, 2022, 06:03 PM UTC
A scaling issue with a subsystem that controls the Alert Logic Console has been identified. This is currently impacting Console, Service Desk and the ability for Support and SOC teams to respond to requests. Engineering teams are implementing the fix and will be resolved soon.
- identified Aug 15, 2022, 06:13 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 15, 2022, 06:48 PM UTC
Alert Logic Engineering teams have identified the root cause, applied the fix and all services have been verified. This issue is resolved.