Alert Logic incident

New Agent Connections to IDS Appliances | All Regions

Minor Resolved View vendor source →

Alert Logic experienced a minor incident on September 21, 2022 affecting Network IDS and Network IDS and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2022, 04:18 PM UTC
Resolved
Sep 21, 2022, 06:51 PM UTC
Duration
2h 33m
Detected by Pingoru
Sep 21, 2022, 04:18 PM UTC

Affected components

Network IDSNetwork IDSNetwork IDS

Update timeline

  1. identified Sep 21, 2022, 04:18 PM UTC

    We have identified an issue where newly provisioned Agents or those Agents attempting to re-establish connection are currently unable to connect to IDS Appliances. We are aware of the root cause and are working to resolve the issue.

  2. resolved Sep 21, 2022, 06:51 PM UTC

    This incident is now resolved.