Alert Logic incident
Degradation to Extended Endpoint Protection (EEP) | US Regions
Alert Logic experienced a minor incident on May 3, 2023 affecting Extended Endpoint Protection and Extended Endpoint Protection, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 03, 2023, 01:04 PM UTC
We have identified an issue affecting the Extended Endpoint Protection (EEP) product and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.
- identified May 03, 2023, 01:04 PM UTC
We are continuing to work on a fix for this issue.
- identified May 03, 2023, 01:48 PM UTC
We continue to develop a fix for this issue.
- monitoring May 03, 2023, 02:15 PM UTC
We have implemented a fix for the issue affecting the EEP product and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.
- resolved May 03, 2023, 02:27 PM UTC
The issue affecting the EEP product has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].