Alert Logic incident

Extended Endpoint Protection issue on Alert Logic backend

Major Resolved View vendor source →

Alert Logic experienced a major incident on June 30, 2023 affecting Extended Endpoint Protection, lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2023, 09:01 AM UTC
Resolved
Jun 30, 2023, 02:07 PM UTC
Duration
5h 6m
Detected by Pingoru
Jun 30, 2023, 09:01 AM UTC

Affected components

Extended Endpoint Protection

Update timeline

  1. investigating Jun 30, 2023, 09:01 AM UTC

    We are currently investigating an issue that may be impacting the use of Extended Endpoint Protection. We will provide an update as soon as we have more information.

  2. identified Jun 30, 2023, 09:53 AM UTC

    We have identified an issue affecting EEP and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

  3. identified Jun 30, 2023, 11:08 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 30, 2023, 01:08 PM UTC

    We have implemented a fix for the issue affecting EEP and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

  5. resolved Jun 30, 2023, 02:07 PM UTC

    The issue affecting EEP has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].