Alert Logic incident

Impact to the EEP page in the Alert Logic Console | UK-West-1

Major Resolved View vendor source →

Alert Logic experienced a major incident on July 20, 2023 affecting Extended Endpoint Protection, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2023, 10:53 AM UTC
Resolved
Jul 20, 2023, 11:45 AM UTC
Duration
51m
Detected by Pingoru
Jul 20, 2023, 10:53 AM UTC

Affected components

Extended Endpoint Protection

Update timeline

  1. identified Jul 20, 2023, 10:53 AM UTC

    We are aware of a problem that is impacting the functionality of the EEP section in the Alert Logic Console specifically for customers in the UK. We are actively addressing this issue and developing a solution. There is no impact to the security output of this product. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

  2. identified Jul 20, 2023, 11:24 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 20, 2023, 11:45 AM UTC

    The issue affecting the EEP Console for UK customers has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].