Alert Logic incident

Failed execution of scheduled PCI scans | US regions

Notice Resolved View vendor source →

Alert Logic experienced a notice incident on September 26, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2023, 04:36 PM UTC
Resolved
Sep 15, 2023, 03:00 PM UTC
Duration
—
Detected by Pingoru
Sep 26, 2023, 04:36 PM UTC

Update timeline

  1. resolved Sep 26, 2023, 04:36 PM UTC

    We experienced an issue regarding scheduled PCI scans that impacted some of our US-based customers between September 15 to September 25. If your PCI scan wasn't executed during this timeframe, please follow these steps to reschedule: - Open the Alert Logic Console and select the menu icon, then click 'Configure' - Choose 'PCI Scanning' and select the scan policy you wish to reschedule. - In the 'Scan Schedule' section, set the desired scan time, frequency, and your timezone. - Press 'Submit PCI scan job'. We apologize for any inconvenience this may have caused. If you experience any further issues, please contact [email protected].