Alert Logic incident

WAF configuration page not loading for MDR customers | US-East

Minor Resolved View vendor source →

Alert Logic experienced a minor incident on September 25, 2023 affecting Web Application Firewall and Alert Logic Console, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2023, 03:15 PM UTC
Resolved
Sep 25, 2023, 05:34 PM UTC
Duration
2h 19m
Detected by Pingoru
Sep 25, 2023, 03:15 PM UTC

Affected components

Web Application FirewallAlert Logic Console

Update timeline

  1. investigating Sep 25, 2023, 03:15 PM UTC

    We are currently investigating an issue that may be impacting the availability of the WAF configuration page in the Alert Logic MDR Console for customers in US-East-1. We will provide an update as soon as we have more information.

  2. monitoring Sep 25, 2023, 03:50 PM UTC

    We have implemented a fix for the issue affecting the WAF configuration page and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

  3. resolved Sep 25, 2023, 05:34 PM UTC

    The issue affecting WAF configuration page has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].