Alert Logic incident

Degradation to asset visibility for US customers

Major Resolved View vendor source →

Alert Logic experienced a major incident on November 8, 2023 affecting Alert Logic Console and Alert Logic Console, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2023, 01:06 PM UTC
Resolved
Nov 08, 2023, 04:27 PM UTC
Duration
3h 21m
Detected by Pingoru
Nov 08, 2023, 01:06 PM UTC

Affected components

Alert Logic ConsoleAlert Logic Console

Update timeline

  1. identified Nov 08, 2023, 01:06 PM UTC

    We have identified an issue affecting visibility into assets for customers in the US region and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

  2. identified Nov 08, 2023, 03:10 PM UTC

    We have implemented a fix for the issue affecting the assets service and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

  3. resolved Nov 08, 2023, 04:27 PM UTC

    The issue affecting visibility into assets has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].