Alert Logic experienced a notice incident on November 30, 2023 affecting Alert Logic Console and Alert Logic Console and 1 more component, lasting 5h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 30, 2023, 04:24 PM UTC
We are currently investigating an issue that is affecting access to the Alert Logic Console. We will provide an update as soon as we have more information.
- investigating Nov 30, 2023, 05:00 PM UTC
We continue to investigate this issue. Scheduled scans may fail to complete at this time, however once services are restored, affected scans will be retried.
- identified Nov 30, 2023, 05:39 PM UTC
We have identified the issue affecting the Alert Logic Console and are releasing the fix. We are seeing improvements to Console access in all regions. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.
- monitoring Nov 30, 2023, 06:38 PM UTC
We have implemented a fix and are continuing to monitor the issue. We have validated that services are operational across all regions.
- monitoring Nov 30, 2023, 07:46 PM UTC
This issue is currently affecting access to the Alert Logic Console. Some users may experience performance issues when using the service. Our teams are investigating the issue with high priority.
- monitoring Nov 30, 2023, 08:44 PM UTC
We have implemented a fix and are continuing to monitor the issue to ensure stability of service.
- resolved Nov 30, 2023, 09:53 PM UTC
The issue affecting the Alert Logic Console has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].