Alert Logic incident

Impact to Network IDS appliances in all regions

Major Resolved View vendor source →

Alert Logic experienced a major incident on September 28, 2023 affecting Network IDS and Network IDS and 1 more component, lasting 4d 5h. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2023, 11:46 AM UTC
Resolved
Oct 02, 2023, 05:00 PM UTC
Duration
4d 5h
Detected by Pingoru
Sep 28, 2023, 11:46 AM UTC

Affected components

Network IDSNetwork IDSNetwork IDS

Update timeline

  1. identified Sep 28, 2023, 11:46 AM UTC

    We have identified an issue affecting Network IDS appliance reporting and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

  2. identified Sep 28, 2023, 12:30 PM UTC

    We continue to work on this issue.

  3. identified Sep 28, 2023, 01:51 PM UTC

    We continue to address this issue and are nearing resolution.

  4. identified Sep 28, 2023, 03:14 PM UTC

    We are seeing improvements to the health of affected appliances and continue to address this issue.

  5. monitoring Sep 28, 2023, 06:45 PM UTC

    We have found that this issue impacted a subset of Network IDS appliances, spanning the period of September 15th until resolution on September 28th. Customers impacted by this issue may notice delayed timestamps in event data and any resulting incidents. This incident will remain in a monitoring state as we continue to review the fix.

  6. resolved Oct 02, 2023, 05:00 PM UTC

    Following an extended period of monitoring, this incident is now resolved. If you experience any further issues, please contact [email protected].