AkitaBox Outage History

AkitaBox is up right now

Pingoru has recorded 15 incidents for AkitaBox: 0 in the last 12 months and 0 in the last 90 days.

Source: status.akitabox.com

15incidents recorded
0last 12 months
0last 90 days
–typical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking AkitaBox in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 512 (0%)

Incidents, newest first

Notice October 20, 2025 Intermittent Service Interruptions 9h 12m

Started Oct 20, 2025, 02:52 PM UTC· resolved Oct 21, 2025, 12:05 AM UTC

  1. monitoring Oct 20, 2025, 02:52 PM UTC

    We have been monitoring an ongoing issue with our hosting provider. Presently all systems appear to be operational, but if you are experiencing any issues please report them to our help desk so we may assist.

  2. monitoring Oct 20, 2025, 04:22 PM UTC

    Our hosting provider is providing updates that the issues they have been experiencing have been resolved. We will continue to monitor closely before considering the service issue close. Thank you for you attention and please report any issues to our help desk.

  3. monitoring Oct 20, 2025, 09:07 PM UTC

    Hosting provider is still working to completely resolve the issue. We are not seeing any specific details of AkitaBox services being effected by this problem but we remain vigilant to monitor and address anything out of the ordinary.

  4. resolved Oct 21, 2025, 12:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 1, 2025 Some login workflows are not working as expected 2d 12h AkitaBox

Started Apr 01, 2025, 01:56 PM UTC· resolved Apr 04, 2025, 02:28 AM UTC

  1. investigating Apr 01, 2025, 01:56 PM UTC

    Users attempting to log into AkitaBox with SSO SAML are unable to access AkitaBox

  2. investigating Apr 01, 2025, 01:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 01, 2025, 02:22 PM UTC

    A potential root cause has been identified and the team is currently working on a fix to test

  4. identified Apr 01, 2025, 03:51 PM UTC

    We are continuing to work on fixes for the following issues: Some users are experiencing issues logging in via SAML Some users are experiencing an inability to enter letters and numbers in confirmation code Some users are experiencing issues with server errors when entering confirmation code

  5. identified Apr 01, 2025, 04:09 PM UTC

    An update has been deployed to address issues with SAML and Single Sign In. We are monitoring on this issue. We continue to work on these issues: Some users are experiencing an inability to enter letters and numbers in confirmation code Some users are experiencing issues with server errors when entering confirmation code

  6. monitoring Apr 01, 2025, 04:47 PM UTC

    A fix has been implemented that has addressed SAML users and Confirmation code errors. We are still investigating iPhone users that are unable to manually enter confirmation codes (copy and paste works)

  7. monitoring Apr 01, 2025, 06:43 PM UTC

    Update: confirming that issues affecting many users have been addressed, however some users are still experiencing issues with SAML and this issue is being addressed with a fix that should be available soon. We are also opening up the use of one-time codes for SAML users that will enable logins through email confirmation.

  8. monitoring Apr 01, 2025, 07:38 PM UTC

    Update: all users may access AkitaBox using the one-time confirmation code when accessing from the main login page at https://akitabox.com/auth/login We continue to investigate and develop a change for issues affecting some of our SAML users, and we will continue to notify as progress is made.

  9. monitoring Apr 01, 2025, 07:47 PM UTC

    We are continuing to monitor for any further issues.

  10. monitoring Apr 01, 2025, 08:59 PM UTC

    Update: all users may access AkitaBox using the one-time confirmation code when accessing from the main login page at: https://akitabox.com/auth/login We have identified a subset of customers who are using configurations for SAML that are currently unable to access AkitaBox through that direct method. If you are experiencing a login issue, please use the link above. We are working on additional improvements and will continue to update here as changes are made.

  11. monitoring Apr 02, 2025, 01:47 AM UTC

    We are continuing to monitor for any further issues.

  12. monitoring Apr 02, 2025, 01:51 AM UTC

    Update: we have completed an update that addresses the subset of our customers who were unable to access AkitaBox using their Single Sign On SAML provider. We will continue to monitor the situation and be responsive to any new issues should they appear.

  13. monitoring Apr 03, 2025, 04:23 PM UTC

    Update: we will be updating our login pages this evening to provide improvements for all customers. These changes will reinstate the Login action to utilize SSO for customer so configured. The option to login with confirmation code will remain as a secondary option for all customers as well. There will be no downtime involved with this change, and they will be made available immediately to anyone visiting or revisiting the main login page: https://akitabox.com/auth/login This update is intended to resolve the incident. However, we are still working with customers who may be effected or have questions regarding recent changes.

  14. resolved Apr 04, 2025, 02:28 AM UTC

    New login updates are now available and SAML SSO has been restored.

Read the full incident report →

Minor March 24, 2025 Notifications not being processed by vendor 5h 14m Notifications

Started Mar 24, 2025, 08:10 PM UTC· resolved Mar 25, 2025, 01:24 AM UTC

  1. investigating Mar 24, 2025, 08:10 PM UTC

    We are monitoring our vendor who is having an issue with sending emails to Google workspace based email addresses

  2. monitoring Mar 24, 2025, 11:13 PM UTC

    Our vendor has deployed a fix, and they are monitoring to validate that the issue has been resolved. We will continue to monitor and update when fully resolved.

  3. resolved Mar 25, 2025, 01:24 AM UTC

    Our vendor has resolved the issue with sending to Google Workspace based email addresses.

Read the full incident report →

Minor March 24, 2025 Notifications are currently not sending emails 3h 26m Notifications

Started Mar 24, 2025, 03:34 PM UTC· resolved Mar 24, 2025, 07:00 PM UTC

  1. investigating Mar 24, 2025, 03:34 PM UTC

    We are currently investigating this issue.

  2. identified Mar 24, 2025, 03:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 24, 2025, 04:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 24, 2025, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →