Some login workflows are not working as expected

Update timeline

1. investigating Apr 01, 2025, 01:56 PM UTC

   Users attempting to log into AkitaBox with SSO SAML are unable to access AkitaBox

2. investigating Apr 01, 2025, 01:56 PM UTC

   We are continuing to investigate this issue.

3. identified Apr 01, 2025, 02:22 PM UTC

   A potential root cause has been identified and the team is currently working on a fix to test

4. identified Apr 01, 2025, 03:51 PM UTC

   We are continuing to work on fixes for the following issues: Some users are experiencing issues logging in via SAML Some users are experiencing an inability to enter letters and numbers in confirmation code Some users are experiencing issues with server errors when entering confirmation code

5. identified Apr 01, 2025, 04:09 PM UTC

   An update has been deployed to address issues with SAML and Single Sign In. We are monitoring on this issue. We continue to work on these issues: Some users are experiencing an inability to enter letters and numbers in confirmation code Some users are experiencing issues with server errors when entering confirmation code

6. monitoring Apr 01, 2025, 04:47 PM UTC

   A fix has been implemented that has addressed SAML users and Confirmation code errors. We are still investigating iPhone users that are unable to manually enter confirmation codes (copy and paste works)

7. monitoring Apr 01, 2025, 06:43 PM UTC

   Update: confirming that issues affecting many users have been addressed, however some users are still experiencing issues with SAML and this issue is being addressed with a fix that should be available soon. We are also opening up the use of one-time codes for SAML users that will enable logins through email confirmation.

8. monitoring Apr 01, 2025, 07:38 PM UTC

   Update: all users may access AkitaBox using the one-time confirmation code when accessing from the main login page at https://akitabox.com/auth/login We continue to investigate and develop a change for issues affecting some of our SAML users, and we will continue to notify as progress is made.

9. monitoring Apr 01, 2025, 07:47 PM UTC

   We are continuing to monitor for any further issues.

10. monitoring Apr 01, 2025, 08:59 PM UTC

    Update: all users may access AkitaBox using the one-time confirmation code when accessing from the main login page at: https://akitabox.com/auth/login We have identified a subset of customers who are using configurations for SAML that are currently unable to access AkitaBox through that direct method. If you are experiencing a login issue, please use the link above. We are working on additional improvements and will continue to update here as changes are made.

11. monitoring Apr 02, 2025, 01:47 AM UTC

    We are continuing to monitor for any further issues.

12. monitoring Apr 02, 2025, 01:51 AM UTC

    Update: we have completed an update that addresses the subset of our customers who were unable to access AkitaBox using their Single Sign On SAML provider. We will continue to monitor the situation and be responsive to any new issues should they appear.

13. monitoring Apr 03, 2025, 04:23 PM UTC

    Update: we will be updating our login pages this evening to provide improvements for all customers. These changes will reinstate the Login action to utilize SSO for customer so configured. The option to login with confirmation code will remain as a secondary option for all customers as well. There will be no downtime involved with this change, and they will be made available immediately to anyone visiting or revisiting the main login page: https://akitabox.com/auth/login This update is intended to resolve the incident. However, we are still working with customers who may be effected or have questions regarding recent changes.

14. resolved Apr 04, 2025, 02:28 AM UTC

    New login updates are now available and SAML SSO has been restored.