Akamai Identity Cloud incident

Email messaging service degradation

Minor Resolved View vendor source →

Akamai Identity Cloud experienced a minor incident on March 21, 2017, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2017, 11:46 AM UTC
Resolved
Mar 21, 2017, 04:54 PM UTC
Duration
5h 8m
Detected by Pingoru
Mar 21, 2017, 11:46 AM UTC

Update timeline

  1. identified Mar 21, 2017, 11:46 AM UTC

    A degradation of service for all emails: verification and password reset has been confirmed by the engineering team and is being investigated.

  2. identified Mar 21, 2017, 12:47 PM UTC

    The engineering team continues to investigate the degraded email messaging service.

  3. identified Mar 21, 2017, 02:01 PM UTC

    The engineering team has identified the problem causing the degradation of the email messaging service and is working on a solution.

  4. monitoring Mar 21, 2017, 03:51 PM UTC

    The engineering team has resolved the email messaging service issues and continues to monitor at this time.

  5. resolved Mar 21, 2017, 04:54 PM UTC

    The email messaging service degradation has been resolved and all services are functioning normally.