Akamai Identity Cloud incident

Authentication via Google Login giving errors

Notice Resolved View vendor source →

Akamai Identity Cloud experienced a notice incident on September 27, 2018, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2018, 02:08 AM UTC
Resolved
Sep 27, 2018, 03:28 AM UTC
Duration
1h 20m
Detected by Pingoru
Sep 27, 2018, 02:08 AM UTC

Update timeline

  1. investigating Sep 27, 2018, 02:08 AM UTC

    Engineering is currently investigating errors while authenticating via Google Login.

  2. identified Sep 27, 2018, 03:12 AM UTC

    Engineering has discovered a change in the Google API for exchanging codes for tokens. We are going to make a modification to conform with this change in order to get Google login working again. However, this change has not been documented, as far as we can tell, so we will be prepared to roll back if necessary.

  3. resolved Sep 27, 2018, 03:28 AM UTC

    Engineering has applied the fix and Google login is now functional again. Engineering and Support will continue to monitor these changes.