Akamai Identity Cloud incident

Investigating recent uptick in SMS failures for China region

Notice Resolved View vendor source →

Akamai Identity Cloud experienced a notice incident on February 20, 2020, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2020, 06:27 PM UTC
Resolved
Feb 20, 2020, 09:09 PM UTC
Duration
2h 41m
Detected by Pingoru
Feb 20, 2020, 06:27 PM UTC

Update timeline

  1. monitoring Feb 20, 2020, 06:27 PM UTC

    Engineering is investigating a higher than expected error rate for SMS messages that occurred recently. The error rates are back down to normal, however they did spike to 20% for ~ 20 minutes and engineering is looking into what the cause was.

  2. resolved Feb 20, 2020, 09:09 PM UTC

    This incident has been resolved.