Akamai Identity Cloud incident

Possible Event Delivery and SMS Service Degradation Issues

Notice Resolved View vendor source →

Akamai Identity Cloud experienced a notice incident on November 25, 2020, lasting 12h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 10:24 PM UTC
Resolved
Nov 26, 2020, 11:02 AM UTC
Duration
12h 37m
Detected by Pingoru
Nov 25, 2020, 10:24 PM UTC

Update timeline

  1. monitoring Nov 25, 2020, 10:24 PM UTC

    Our cloud service provider is currently experiencing issues which may affect Akamai Identity Cloud SMS, Event Delivery, Customer Insights and Console Audit Logs services. Delays or retries may be required to ensure successful SMS delivery. Delayed events will be delivered after vendor services are fully restored. Identity Cloud core services are operating normally, however.

  2. monitoring Nov 26, 2020, 11:01 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Nov 26, 2020, 11:02 AM UTC

    Incident has been resolved, all systems operate normally.