Akamai Identity Cloud incident

Registration and Authentication Issues in US

Minor Resolved View vendor source →

Akamai Identity Cloud experienced a minor incident on September 3, 2019, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2019, 11:39 PM UTC
Resolved
Sep 04, 2019, 04:48 AM UTC
Duration
5h 9m
Detected by Pingoru
Sep 03, 2019, 11:39 PM UTC

Update timeline

  1. identified Sep 03, 2019, 11:39 PM UTC

    Applications hosted in U.S. East are currently experiencing a Service Degradation. We are working to restore full services as quickly as possible.

  2. identified Sep 04, 2019, 01:54 AM UTC

    The Service Degradation has been mitigated, but Engineering is going to perform a database upgrade to help prevent future occurrences.

  3. monitoring Sep 04, 2019, 02:30 AM UTC

    Database upgrade is complete and engineering has moved to monitoring the incident.

  4. resolved Sep 04, 2019, 04:48 AM UTC

    The monitoring of the new scaled database and the associated event is complete.