Airtable experienced a major incident on February 12, 2024 affecting Airtable Service, lasting 19h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 12, 2024, 10:06 PM UTC
Since roughly 23:04 PT on February 11, we've seen an elevated rate of failures in emails sent for Airtable automations and notifications. We have identified the cause as a service outage impacting one of our email technology providers and are monitoring for updates.
- monitoring Feb 13, 2024, 02:47 AM UTC
The email technology provider affected by this incident has implemented a mitigation for the issue affecting their systems. Airtable's telemetry indicates that the elevated rate of email delivery failures stopped at 17:19 Pacific Time. We are continuing to monitor the situation.
- resolved Feb 13, 2024, 06:04 PM UTC
Our email technology provider reports that they have resolved the issue and our telemetry indicates that email delivery success has remained at normal levels for the past 16 hours. This incident has been resolved.